Mail-in Pipette Calibration and Repair Service Overview
Thank you for your interest in our mail-in pipette calibration and repair services. Eppendorf strives to provide the highest quality Pipette Calibration Service and as your Liquid Handling Expert Partner, we have improved our service products toward ensuring instrument reliability together with meeting quality and regulatory requirements, ISO 17025 (scope and certificate) and/or ISO 8655 compliance. More information about our pipette calibration services can be found here.
Sending in your pipettes to our calibration and repair service center is fast and easy.
Here’s how to get started:
1. Request a Service Number
Send an email to canadaservice@eppendorf.com with ‘Service Request’ in the subject line and include the following in the message body:
- Your complete contact information, with shipping and billing address
- Form of payment
- Brief description of pipette service requested
A Service Number will be provided to you within 24h. If email is unavailable, you may also call us at 800-263-8715, Option 2 to request a Service Number – please have the above information ready.
You may use a purchase order number or credit card for payment. If your pipette service requires additional repairs/parts, an estimated cost for your service will be provided for your approval prior to service completion and subsequent invoicing.
2. Download and complete our Pipette Service Authorization Form and Decontamination Form.
3. Pack and ship your pipettes.
Pack your pipettes securely to ensure that they do not get damaged during shipping. Enclose one copy of the completed Pipette Service Authorization Form plus the Decontamination Form, and retain another copy for your records. Ship to the address below with your Service Number clearly marked on the shipping label or outside the package.
